Frequently Asked Questions

MOQ, lead time, compatibility, samples, certifications, payment and shipping — the answers buyers ask before they order.

What is the minimum order quantity (MOQ) for STBC products?

MOQ depends on the product line and form factor. For standard SFP/SFP+, QSFP28 and common component configurations we can often start from low quantities; we confirm the exact MOQ and volume pricing in your quotation.

What is the lead time for orders?

Lead time is quoted per order. Stock models usually ship faster, while customized modules, long cable assemblies and turnkey test systems take longer. We confirm the schedule with every quotation.

Are your products compatible with Cisco, Juniper, Arista, NVIDIA and other brands?

Yes. Transceivers and cables are coded and fully tested for the major switching and server platforms, and we match OEM part numbers on request.

Can I get samples or small trial orders?

Yes. We support samples and trial orders for standard configurations so you can validate compatibility and performance before committing to volume.

What certifications and test reports do you provide?

We hold ISO9001 quality management and products comply with CE, FCC, RoHS and UKCA. Every shipment is 100% tested before delivery and test reports are available on request.

What payment terms do you accept?

Payment terms are agreed per order and are stated in our quotation and sales contract; we are happy to discuss the arrangement that fits your procurement policy.

How do you ship, and who pays for delivery?

We ship worldwide by express (DHL, FedEx, UPS) or air/sea freight depending on order size and destination. Delivery terms (EXW, FOB, CIF, DDP, etc.) are quoted with your order.

Can you customize products or support OEM/ODM?

Yes. We support custom wavelengths, connectors, cable lengths, breakouts, coding and private labeling. Send your specification through the Custom & OEM request channel on the contact page.

What warranty and after-sales support do you offer?

Warranty terms are stated in the quotation and cover defective units with RMA support. Our team provides pre-sales technical matching and responsive after-sales assistance.

How do I get a quick quote?

Use the Quick Quote form on the contact page with the model or OEM part number and quantity, or message us on WhatsApp. We normally respond within one business day.

Didn't Find Your Answer?

Send us your question — model, quantity and target price — and we will come back with a quotation.

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